Wednesday, December 5, 2012

SAP 360 degree customer


As I write this I hear THE clamorous word HANA , reverberating through my subconscious and stimulating my neurons.
The big thing is HANA ,Vision is to bring the transactions and analytics into one platform , real time analytics and large volume of data.
Sap 360 customer solution is all about bring the transaction data and analytics data into one platform. This is all about bringing together CRM customer solution now powered by HANA as well as bringing the innovation made in cloud or the social dimension to bring in one-to-one personalization. Leveraging the existing technologies and making them purposefull through 360 degree customer. We can now term CRM as a system of Customer engagement rather than a system of records. CRM has not changed but it is super charged and powered with existing technologies.


To equate the new Customer solution we have the following two solution with us.

SAP CRM Powered by SAP HANA = One product  that can be used stand alone , or, as part of the  SAP 360 Customer solution
SAP 360 Customer = SAP CRM Powered by SAP HANA + SAP Sales OnDemand + SAP Social OnDemand + SAP Jam, and more…






It is apparent now that when we utter Sap 360 degree we are speaking of SAP CRM Powered by HANA and SAP applications that are running on Cloud.

Many of us will be curios enough to explore more on what is HANA all about and what are this SAP cloud application. For all those inquisitive minds please read on and find out all about HANA and SAP cloud computing.



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